Refund and Cancellation Policy

Clear Guidelines for Cancellations and Refunds

Our cancellation and refund policy is designed to protect both our customers and our business, ensuring transparency and fairness at every step. We prioritize prompt service and quality, but understand that circumstances may change. Please review the details below to understand your rights and our procedures.

Order Cancellation Terms

You may cancel your order within one hour of placement for a full refund. After this period, cancellations may not be possible if the order has already been prepared or dispatched. For prompt cancellations, contact our support team with your order details.

Refund Conditions

Refunds or replacements are available if your order arrives damaged, spoiled, or with missing or incorrect items. Please inspect your delivery upon arrival and report any issues within two hours, providing photos if possible. This helps us resolve your concern quickly and efficiently.

Policy Overview

Delivery Attempts and Re-delivery

Our team will deliver your order to the provided address. If you are unavailable to accept the delivery, we will attempt to contact you. If unsuccessful, your order may be returned to our warehouse, and a re-delivery fee may apply, especially for highly perishable items. 

 

To initiate a refund or replacement, contact us within two hours of receiving your order. Include your order number and any supporting documentation. Once verified, we will process your refund to the original payment method or offer store credit, as you prefer.